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Frequently Asked Questions
Below you’ll find helpful information about various travel policies and services as you prepare for your voyage with The Ritz-Carlton Yacht Collection. For additional information, please refer to the Booking Terms & Conditions and Ticket Contract found in the footer of our website. If you have additional questions, please contact your travel professional or our Reservation Services team and they will be happy to assist you.
Reservation
Can I book my travel through The Ritz-Carlton Yacht Collection?
Can I manage my reservation online?
How can I view and reserve shore excursions?
Are children permitted to sail with The Ritz-Carlton Yacht Collection?
What is the cancellation policy?
Arrival and Departure
When is Embarkation and Disembarkation?
What documentation is required for embarkation?
Is there a limit to the amount of luggage I can bring aboard?
Can I send my luggage ahead of my voyage to the yacht?
Will I receive luggage tags ahead of my voyage?
Can I invite a visitor aboard in a port of call?
Will I be required to declare items with customs?
Onboard Service
Will The Ritz-Carlton Yacht Collection accommodate my dietary restrictions?
What dining options are available on board?
What activities or entertainment will be available on board?
Is there a beauty salon on board?
Do I have to make my reservations before my voyage or can I make them once on board?
Are business services available?
Can I use or exchange cash while on board?
Are shuttle services available at the ports of call?
What is the dress code on board?
Is there an opportunity for shopping on board?
Are gratuities included in the cruise fare?
Are laundry services available on board?
Is there a lost and found in case I misplace any of my belongings?
Do you offer news services?
Is smoking permitted on board?
What if I am celebrating a special occasion during my voyage?
Are religious services available on board?
Are there babysitting services or activities for children?
Suites
Can the king beds be split?
Are sleeper sofas, cribs or roll-away beds available?
What voltage is available for my electronic appliances?
Health and Safety
Are medical services available on board?
Are wheelchairs, mobility devices, or other special needs accommodated?
Can I sail if I am pregnant?
Can I bring my service animal with me on my voyage?
Is proof of vaccination required to sail?
Is there a security guide available for guests?
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