READ BELOW FOR IMPORTANT INFORMATION PRIOR TO ENTERING INTO A TICKET CONTRACT WITH THE RITZ-CARLTON YACHT COLLECTION. 
 
Cruise Yacht Op Co, Ltd., dba The Ritz-Carlton Yacht Collection

Registered Office and Contact Details
Cruise Yacht Op Co, Ltd., dba The Ritz-Carlton Yacht Collection
Next-Gen Cruises Ltd., dba The Ritz-Carlton Yacht Collection
Vault 14, Mezzanine Level
Valletta Waterfront
Floriana FRN 1914
Email: info@ritz-carltonyachtcollection.com
Telephone: +356 2778 0076
 
YOUR BOOKING AND SUBSEQUENT SAILING ON THE VESSEL ARE CONTROLLED BY THE TICKET CONTRACT

AVAILABLE AT: _____________________________.

1.    Please familiarize yourself with the destinations, itinerary and periods of stay for your chosen cruise.  The itinerary has been explained to you by your Personal Travel Professional/Partner Assistance Associate, is displayed on the confirmation/invoice, and is available on our website, www.ritzcarltonyachtcollection.com.
 
2.    The category of transport will be a cruising Vessel.  Full itinerary descriptions, including ports of call and time at port are detailed on the confirmation/invoice and on our website, www.ritzcarltonyachtcollection.com.

3.    Bookings: Bookings can be held for three (3) days prior to a deposit being required.  Bookings will be automatically cancelled if the deposit is

not timely received.  To reserve your voyage, a 25% deposit of the total cruise fare is required if booking more than 150 days in advance of the voyage departure date. Final payment is required 180 days prior to the voyage departure date. Reservations made within 150 days of voyage departure date require full payment within three (3) days of the booking date. Reservations must be made at least seven (7) days prior to voyage departure date and will require full payment at the time of booking. Bookings are subject to cancellation if final payment is not made by the required date. If the voyage of your choice is unavailable, you may request to be placed on the waitlist by making a $1000 USD/€1000 EUR or £1000 GBP or $1000 AUD per person deposit. If the waitlist clears, the deposit will be applied toward your scheduled payment requirements. If the waitlist does not clear, your deposit will be refunded to you within fourteen (14) days. In the event that you need to cancel your booking, you or your Travel Professional are required to contact our Reservations Department. If a cancellation request is received more than 150 days prior to the voyage departure date, and a deposit has already been paid on the booking, you will receive a full refund less an administrative fee of €250 EUR or £200 GBP or $250 USD or $380 AUD per person (the “Administrative Fee”). The Administrative Fee is non-refundable but may be applied to a new booking made within twelve (12) months of the cancellation date (the “Rebooking Date”). The Administrative Fee may only be applied to one (1) new booking. The Administrative Fee will be forfeited if not applied to a new booking on or before the Rebooking Date or if the new booking is subsequently cancelled. Payments may be made directly by guests using their American Express, Visa, MasterCard credit card or by wire transfer; travel agency checks are also permitted. Once payment has been applied to the booking, the currency cannot be changed.  Third party credit card charges can only be accepted when accompanied by a third-party credit card authorization form.  Refunds will be provided in the original currency and method of payment. Reservations may be transferred to the professional of your choice within thirty (30) days of your original deposit.  We highly recommend speaking to your Travel Professional before requesting a reservations transfer. To fulfill the transfer request, please contact our Reservations department with the contact information of the Travel Professional you wish to transfer your reservation to.  Please note, this service is offered on a one-time basis, and reservations that are made within final payment or paid in full cannot be transferred.

4.    Cruise Fare: Cruise fare is per person, cruise only, based on double occupancy and do not include taxes, fees, and port expenses. Cruise Fare includes suite accommodations, onboard meals and entertainment, non-alcoholic beverages, wines, and liquors selected by CARRIER, standard Wi-Fi, and onboard gratuities. Cruise Fare does not include air fare, transfers, hotel accommodations, enhanced Wi-Fi, meals in specialty restaurants, , baggage handling and storage charges, credit card fees, surcharges*, fees or charges imposed by governmental or quasi-governmental authorities, shore excursions, sightseeing or meals ashore, private reserve list purchases, caviar, visa fees, laundry or dry cleaning, or any item or service whatsoever of a personal nature, such as boutique purchases, medical charges incurred on board or ashore in connection with medical treatment, medical conditions, or medical disembarkation, spa services, salon services, for all of which separate charges may be imposed. 

*Under normal conditions the cruise fare is guaranteed at the time of booking. However, the fare paid is determined far in advance of initial departure based on then-existing projections of fuel and other costs. Surcharges may be imposed in the event of any significant change in costs beyond CARRIER’s control, including but not limited, increases in the price of fuel, currency fluctuations, increases in government taxes or levies or increased security costs. CARRIER has the right to refuse to transport Guests unless the additional surcharge is paid in advance of initial departure. 
**Except for Wine and Champagne, Guests are prohibited from bringing alcohol on board our Vessels. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the voyage or the morning of debarkation it will be available for pick up in a designated area. Guests may bring bottles of wine and champagne on board. 
 
5.    Single and Third Guests: The supplement for single occupancy in all suite categories is 200% unless otherwise specified. Third guest occupancy is available on a limited basis in all suite categories. Third guests in Terrace suites must be under 15 years of age and will be provided with a roll-a-way bed upon request; subject to availability. Fourth guest occupancy is available on a limited basis in Owner, View, Loft, Grand and Signature suites. For third or fourth berths in a suite, the fare will be determined based on the age at time of sailing as follows:

• 15 years of age and older is 100% of the first and second berth (excludes Terrace suites);
• three (3) to 14 years of age is 50% of the first and second berth; and
• six (6) months to two (2) years of age is 25% of the first and second berth. 

6.    Confirmations/Invoices: Confirmations/invoices, our website, e-brochures, and all communications delivered, and services provided on board the Vessel will be made in the English language only.

7.    Changes by Guests: Changes to a booking after the deposit and/or full payment has been received, and prior to the issuance of travel documents, may also result in an assessment of administrative fees and service charges which are beyond the control of CARRIER. Administrative fees and service charges may vary based on the type of change made to Guest’s cruise and/or tour package, itinerary, hotel, land, or air arrangements.  Guest will be responsible for any additional costs which are incurred as a result of requested changes.  Any changes to a reservation that result in imposition of airline or other cancellation fees are the responsibility of Guest. No refund, payment, compensation, or credit of any kind will be made for lost tickets, unused or partially used portions of the cruise, air, or land programs, including Shore Experiences, except as specifically outlined in this Contract or other applicable terms and conditions. Any requests to add additional guest(s) to a reservation must be made no less than thirty (30) days prior to final payment and is subject to the new cruise fare and will result in an Administrative Fee of €250 EUR or £200 GBP or $250USD or $380 AUD per person.

8.    Cancellation by Guests:  Guest is not entitled to any refund, payment, compensation of any kind or credit for cancellation except as provided in this section or as otherwise provided by law. Cancellation penalties will apply when the entire Cruise booking is cancelled and applies to all travel products and /or services purchased, including Cruise, airfare, and land arrangements. Cancellation charges are imposed regardless of resale of the Cruise, hotel, or air components. 

Guest hereby agrees that losses sustained by Carrier in the event of a cancellation would be very difficult or impossible to quantify, and that the fees set forth below represent a fair and reasonable assessment as liquidated damages.  Cancellations may be made by telephone or in writing. Requests by Guest to change to their Sailing Date will be treated as a cancellation. For cancellations, any amounts paid by Guest less applicable cancellation fees will be refunded as set forth herein. No refunds will be made in the event of cancellation or curtailment by Guest after the Sailing Date. All refunds will be made to the individual or entity who made the payments being refunded.  Refunds will be made in the same form of payment in which payment was originally received. Carrier Entities are not responsible to Guest for the receipt of monies refunded by Carrier directly to travel professionals. All Tickets and any airline tickets issued by Carrier must be returned by Guest before refunds will be processed. Carrier Entities will not be responsible in the event that travel professionals charge an agency cancellation fee. Carrier reserves the right to restrict changes to a booking once a deposit has been received. All requested changes are at Carrier’s sole discretion and subject to availability.

CRUISE CANCELLATIONS:
Cruise cancellation requests received within 365 days of the Sailing Date will be subject to the following cancellation fees:

365 to 181 prior to Sailing Date    a cancellation fee equal to 10% of the Cruise Fare broken-down as set forth below: 5% Non-Refundable, 5% Future Cruise Credit (valid for 12 months)
180 to 121 days prior to Sailing Date        a cancellation fee equal to 25% of the Cruise Fare
120 to 61 days prior to Sailing Date            a cancellation fee equal to 50% of the Cruise Fare
60 or less prior to Sailing Date    a cancellation fee equal to 100% of the Cruise Fare

If a cancellation request is received more than 365 days prior to the Sailing Date, and a deposit has already been paid on the booking, Guest will receive a full refund of the Cruise Fare less an administrative fee of €250 EUR or £200 GBP or $250 USD or $380 AUD  (or equivalents at time of purchase) per person (the “Administrative Fee”). The Administrative Fee is non-refundable but may be applied towards a new booking made within twelve (12) months of the cancellation date. The Administrative Fee may only be applied to one (1) new booking.  The Administrative Fee will be forfeited if not applied to a new booking within twelve (12) months of the cancellation date or if the new booking is subsequently cancelled. All refunds will be made to the individual or entity who made the payments being refunded.  Refunds will be made in the same form of payment in which payment was originally received. Guest requested downgrades of suite categories will be treated as a cancellation subject to the cancellation fees as set forth above and at Carrier’s discretion and based on availability. For example, if Guest originally booked a Signature suite for $18,200USD or  €16,600EUR or £14,600 GBP or  $27,576 AUD (or the current equivalents) but then requested a downgrade to a Terrace suite priced at $11,800USD or €10,800EUR or £9,600 GBP or  $17,879 AUD within ninety (90) days of the Sailing Date, the cancellation fee is 50% of the total Cruise Fare of $9,100 USD or €8,300 EUR or £7,300 GBP or $13,788 AUD  is applied. The remaining balance will then need to be paid. 

Changes to a booking after the deposit and/or full payment has been received, and prior to the issuance of travel documents, may also result in an assessment of administrative fees and service charges which are beyond the control of Carrier. Administrative fees and service charges may vary based on the type of change made to Guest’s cruise and/or tour package, itinerary, hotel, land, or air arrangements.  Guest will be responsible for any additional costs which are incurred as a result of requested changes.  Any changes to a reservation that result in imposition of airline or other cancellation fees are the responsibility of Guest. No refund, payment, compensation, or credit of any kind will be made for lost tickets, unused or partially used portions of the cruise, air, or land programs, including Shore Experiences, except as specifically outlined in this Contract or other applicable terms and conditions.

For the most current Special Offers, please go to: https://www.ritzcarltonyachtcollection.com/specialoffers.

AIR CANCELLATIONS:

Once issued, air tickets are subject to all applicable airline charges and fees for changes.  Any change made within sixty (60) days of the Sailing Date will be subject to a non-refundable, non-transferable air administrative fee of €150 EUR or £100 GBP or $150USD or €230 AUD per person (the “Air Administrative Fee”).  

PRE- & POST-HOTEL PROGRAMS CANCELLATIONS:

For hotel bookings made via Marriott STARS, please see Marriott’s terms and conditions. Pre- & Post-Hotel Programs cancellation requests received within 120 days of the Sailing Date will be subject to the following cancellation fees: 

120 to 91 days prior to Sailing Date    25% cancellation fee equal to 25% of the total hotel cost
90 to 61 days prior to Sailing Date    50% cancellation fee equal to 50% of the total hotel cost
60 days or less prior to Sailing Date    100% cancellation fee equal to 100% of the total hotel cost

If a hotel cancellation request is received more than 120 days prior to the Sailing Date and a deposit has already been paid on the booking Guest will receive a full refund.

PRE- & POST-TRANSFERS CANCELLATIONS:

Pre- & Post-Transfers cancellation requests received within fifteen (15) days of the Sailing Date will be subject to the following cancellation fees: 

14 to 7 days prior to Sailing Date    50% cancellation fee equal to 50% of the total transfer cost
6 days or less prior to Sailing Date    100% cancellation fee equal to 100% of the total transfer cost

If a transfer cancellation request is received more than fourteen (14) days prior to the Sailing Date and a deposit has already been paid on the booking Guest will receive a full refund.

SHORE EXCURSIONS/EXPERIENCES CANCELLATIONS:

Depending on the category of the Excursion, a different Cancellation Fee will apply:

FOR SELECT GROUP EXCURSIONS:

Unless otherwise noted within the cancellation terms provided at the time of booking within Guest’s on-line portal, My Yacht Account, cancellation requests must be received at least 48 hours prior to the scheduled tour departure to avoid cancellation fees.

FOR PRE-DESIGNED PRIVATE EXCURSIONS:

This excursion requires full payment upon booking. Cancellation requests will result in a 100% cancellation fee.

FOR CUSTOM PRIVATE EXCURSIONS:

All Custom Private Excursions are payable upon booking and shall be subject to a 100% cancellation fee regardless of suite category and/or opportunity of cancelation.

Be aware that all guests wishing to create custom excursions through Carrier’s Custom Private Excursions are subject to a non-refundable, non-transferable administrative fee of USD/GBP//AUD $/£/€/$200 per person (the “Custom Excursion Administrative Fee”) for each custom excursion created. The Custom Excursion Administrative Fee will be credited toward the price of the excursion(s) booked through the Custom Private Excursion. Certain Suite Categories will not be subject to this fee (See schedule below for reference):

SUITE CATEGORY    CUSTOM PRIVATE EXCURSION ADMINISTRATIVE FEE
EVRIMA     
Terrace    USD/GBP/EUR/AUD $/£/€/$200 per person 
Signature    USD/GBP/EUR/AUD $/£/€/$200 per person 
Grand    USD/GBP/EUR/AUD $/£/€/$200 per person 
Loft    USD/GBP/EUR/AUD $/£/€/$200 per person 
Owners     No Custom Excursion Fee
Views    No Custom Excursion Fee
ILMA     
Terrace    USD/GBP/EUR/AUD $/£/€/$200 per person 
Signature    USD/GBP/EUR/AUD $/£/€/$200 per person 
Grand    USD/GBP/EUR/AUD $/£/€/$200 per person 
Ilma    USD/GBP/EUR/AUD $/£/€/$200 per person 
Views    USD/GBP/EUR/AUD $/£/€/$200 per person 
Owners    No Custom Excursion Fee
Concierge    No Custom Excursion Fee
LUMINARA    
Terrace    USD/GBP/EUR/AUD $/£/€/$200 per person 
Signature    USD/GBP/EUR/AUD $/£/€/$200 per person 
Grand    USD/GBP/EUR/AUD $/£/€/$200 per person 
Luminara    USD/GBP/EUR/AUD $/£/€/$200 per person 
Residential    USD/GBP/EUR/AUD $/£/€/$200 per person 
Views    USD/GBP/EUR/AUD $/£/€/$200 per person 
Concierge    No Custom Excursion Fee
Owners    No Custom Excursion Fee

SPECIALLY TICKED EVENTS

The name of these events may change at any time with or without notice. The booking of any of Carrier’s Specially Ticked Events requires full payment at the time of reservation. Guests may cancel their booking for the Specially Ticketed Events up to sixty (60) days prior to the Sailing and receive a full refund. Cancellation requests after this time frame will result in a 100% cancellation fee. Bookings made after embarkation while on board the Sailing for Specially Ticketed Events occurring during the Sailing are non-refundable.

THE RITZ-CARLTON SPA SERVICES CANCELLATIONS:

Unless otherwise noted within the cancellation terms provided at the time of booking a specific spa service, Spa service cancellation requests must be received at least twenty-four (24) hours to the scheduled service.  A 100% cancellation fee will be applied if canceled within twenty-four (24) hours of the scheduled appointment.

9.    Travel Documentation:

At the time of embarkation, the Guest is responsible for having received all medical inoculations necessary for the cruise and having in their possession the Ticket and Travel Documents. Guest must take all steps (including provision of all necessary Travel Documents) required to enable Guests to embark the Vessel, disembark the Vessel at any port of call and to comply with the laws of the country in which each such port is situated. All Guests, regardless of the itinerary, are required to: (1) provide their passport information at the time of final payment and (2) present a physical copy of their fully valid undamaged passport at embarkation aboard Carrier’s Vessel. Passports must be valid six (6) months from the date of trip completion. The passport must also contain at least four (4) blank pages to allow for immigration stamps. No exceptions will be made. The first and last names on Guest’s booking reservation must match Guest’s passport. Guests lacking the required physical copy of their passport at embarkation aboard Carrier’s Vessel, will be denied boarding, and shall be entitled to no refund or compensation of any kind as a result of such denied boarding. A valid passport is required for every sailing regardless of itinerary. Guests will not be permitted to board the Vessel without a valid passport. 

It is the sole responsibility of the Guest to determine what visas, health certificates or other travel documents may be required for their specific itinerary, to obtain such required travel documents prior to commencing travel, and to present them upon embarkation on board Carrier’s Vessel. Guests lacking the required travel documents will be denied boarding and shall not be entitled to refunds or compensation of any kind as a result of such denied boarding. Carrier Entities shall not in any circumstances whatsoever be liable for the consequence of any insufficiency or irregularity in such documents, the failure of Guest to have the appropriate Travel Documents or the non-compliance by Guest with any such laws, regardless of whether any such documents are produced to Carrier by Guest or that information or advice regarding laws is given by Carrier or Carrier Entities to Guest. If the Guest does not provide the proper documentation required for the countries to be visited during the Cruise, Guest will be denied boarding. Should Guest be denied boarding for not having proper Travel Documents, Carrier shall have no liability to Guest and no refund of the Cruise Fare will be made by Carrier to Guest. 

Proper travel documentation and eligibility to travel is required at the embarkation and throughout the Cruise. In addition to immigration and customs requirements, the U.S. government and others place restrictions on the carriage of Guests whose names appear on government watch lists or who are deemed legally ineligible to travel. It is the Guest’s sole responsibility to ensure his/her legal eligibility to travel and to bring and have available at all times all required travel documents. Guests are advised to check with their travel agent and with the appropriate government authority to determine the necessary documents and travel eligibility requirements for their Cruise. Carrier may cancel the booking of any Guest who is or becomes ineligible to travel for any reason or who is traveling without proper documentation. Under these circumstances the Guest shall not be entitled to a refund or compensation of any kind.

Passports may be retained by Carrier staff at embarkation and withheld for the entire duration of the cruise so they can be presented to the various port authorities. Passports are then made available only when guests require them to go ashore.

Visa Guidance for All Nationalities

There may be a visa requirement for your Cruise particularly if you are visiting countries in the U.S.A, Canada, Asia, Middle East, China, India and/or Australia. Based on your nationality, You may require an entry visa to board your Cruise or enter certain countries your Cruise visits. It is the Guests' responsibility to identify and obtain all the necessary visas before commencing their Cruise. Guests of all nationalities should contact the Embassy (Consular Services) of each country on your Cruise for specific visa requirements, information, forms, and fees for your nationality. We do not accept any responsibility if You cannot travel because You have not complied with any passport, visa, or immigration requirements. You will be denied boarding, without a refund, and/or subject to fines if You do not have the necessary travel documentation.  

Visa Waiver Program

Non-U.S. citizens that are eligible to apply for admission under the Visa Waiver Program must have a valid, unexpired machine-readable passport that includes specified security features (biometric identifiers). In addition, travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization (ESTA).  Electronic System for Travel Authorization is an automated system that determines the eligibility of visitors to travel to the United States under the Visa Waiver Program. ESTA applications may be submitted any time prior to travel. However, it is recommended that guests apply when they begin preparing their travel plans. We suggest that guests visit www.cbp.gov/travel/international-visitors/esta for additional information regarding ESTA.  Guests will need to print and carry their Electronic System for Travel Authorization as it will need to be presented at cruise check-in along with their passport. An ESTA needs to be completed for each family member traveling on the cruise.

ETIAS for Non-EU Citizens: Starting Mid-2025, the European Commission will roll out a U.S. style electronic travel authorization system required for visitors from countries that are currently not part of the E.U. ETIAS stands for the European Travel Information and Authorization System. American citizens can apply for ETIAS online at https://etias.com/. Guests will fill out an application form, requiring a valid passport, the system will check the security credentials and charge a nominal fee (7 Euros if 18-70 years of age) to travelers visiting E.U. member countries for business, tourism, medical or transit purposes. Guests are responsible for covering the cost of the ETIAS. ETIAS is valid for arrival to Europe by air, sea or overland. ETIAS is not a visa and is more accurately referred to as a visa-waiver. It is advised that travelers complete their ETIAS application ninety-six (96) hours prior to their departure date. For more information, and ETIAS application requirements, visit https://etias.com/etias-requirements/. An ETIAS authorization will be valid for three (3) years or until the Guest’s passport used for the application expires, whichever comes first. 

Once enacted, Guests are solely responsible for filling out their own ETIAS application and receiving approval prior to their travel and Cruise. All non-E.U. Guests without an approved ETIAS will be turned away at the border or prior to boarding a plane or vehicle bound for an E.U. country. Guests who are still waiting for a decision on their ETIAS application will not be allowed to enter the E.U. Carrier and Carrier Entities are not liable or responsible in any way for Guests that fail to receive the proper authorizations or approvals or incur difficulties entering the country or traveling to the embarkation port due to their failure to get an approved ETIAS. All costs or delays incurred by the Guest or the Carrier and Carrier Entities due to the Guest’s failure to receive their ETIAS authorization are the sole responsibility of the Guest. ETIAS authorizations are considered Travel Documents under this Ticket Contract. 

10.    Travel Sanctions and Regulations:

Guest, including all Guests named on the reservation(s), agree to comply with Carrier’s policies concerning any and all applicable United States Department of the Treasury through the Office of Foreign Assets Control and EU Sanctions regulations.  Guest agrees that to the extent Guest violates such policies or is subject to OFAC sanctions, Guest will be refused passage, and Guest, along with any other Guests included in Guest’s reservation(s), will not be entitled to a refund of any amounts paid to Carrier. Please note that Carrier reserves the right to cancel your booking and refuse boarding if there are any changes to the laws and regulations or other circumstances such that completing the booking would cause Carrier to be in noncompliance with applicable laws and regulations.

11.    “The Ritz-Carlton Yacht Collection” is the trading name of both Cruise Yacht OpCo Ltd. and Next-Gen Cruises Ltd., both Malta domiciled private limited liability companies.
 
12.    The Ritz-Carlton Yacht Collection emergency contact number is +356 2778 0076.
  
13.    If The Ritz-Carlton Yacht Collection becomes insolvent, any payment made by you will be refunded.  If The 

Ritz-Carlton Yacht Collection becomes insolvent after the start of the cruise and if transport is included in the package, repatriation of the travelers is secured.  The Ritz-Carlton Yacht Collection has taken out insolvency protection through Malta’s Insolvency Fund Managing Board.
 
14.    Insolvency:

If the travel services are not performed due to the insolvency of The Ritz-Carlton Yacht Collection, you may contact:
 
Malta’s Insolvency Fund Managing:
Board Building SCM01
Smart City, Malta
Ricasoli SCM1001
Malta
Email: info.insolvencyfund@visitmalta.com
 
OR
 
Federated Association of Travel & Tourism Agents
Suite 1
The Exchange Republic Street
Valletta VLT 05
Malta
Email: admin@fatta.org