NOTICE

All information contained herein is in effect at this time and is subject to change at any time. Information contained herein does not form part of any offer or contract.

YOUR TICKET IS THE CRUISE TICKET CONTRACT AVAILABLE AT: _____________________________
(THE “TICKET”).

In order to proceed with a booking, the person making the booking confirms, agrees and accepts that all persons named in the Booking request and on the invoice have agreed to be bound by these Booking Terms and Conditions (the “Booking Terms and Conditions”)  and the Ticket, and that he/she has authority to accept these Booking Terms and Conditions and the Ticket on behalf of all the persons named on the booking request and invoice.

In the event of conflict between the terms and conditions contained in the Ticket Contract, the Booking Terms and Conditions, the terms of any CARRIER advertisement or offer, and the oral or written representations of any CARRIER representative or CARRIER ENTITY, the terms and conditions contained in the Ticket Contract shall control.

Guests are required to acknowledge the pre-contractual conditions at https://www.ritzcarltonyachtcollection.com/legal/documents/euprecontract to confirm their reservation. 
  
The language on board the Vessel will be English.
 
DEFINITIONS

A)    The term “Vessel” (also known as “Ship”) includes the vessel named in the Ticket or any vessel substituted for the one named in the Ticket, and its tenders, rigid inflatable boats, marina equipment, or any other means of conveyance owned, operated, or managed by Carrier in whole or in part.
B)    The term “Carrier” includes the Vessel, Cruise Yacht OpCo Ltd or Next-Gen Cruises Ltd, both doing business as The Ritz-Carlton Yacht CollectionTM, and its or their owners, charterer(s), parents, subsidiaries, affiliates, principals, agents, shareholders, investors, board members, officers, directors, licensors, joint venturers and all employees, officers, crew members, pilots, and agents of such individuals, companies, and entities. Carrier may also be referred to as “Operator” or “We”. Cruise Yacht OpCo Ltd and Next-Gen Cruises Ltd, both doing business as The Ritz-Carlton Yacht Collection operate under a license from The Ritz-Carlton Hotel Company, L.L.C. (“The Ritz-Carlton”) and are not an affiliate of or related to The Ritz-Carlton or its affiliates.
C)    The term “Carrier Entities” means Carrier and Luxury Hotels Limited and Carrier Entities’ Affiliates and their respective employees and agents.
D)    The term “Carrier Entities’ Affiliates” includes any other company or entity that is in any way related to Carrier or Luxury Hotels Limited in any manner, including but not limited to Carrier’s parent company, the Luxury Hotels Limited’s parent company, and their respective affiliates, officers, directors, agents, and employees of each or any of the foregoing.
E)    The term “Luxury Hotels Limited” means Luxury Hotels Management (BVI) Limited, which is the entity that provides oversight and guidance in connection with certain hotel-related functions on the Vessel. Luxury Hotels Limited is an affiliate of The Ritz-Carlton.
F)    The term “Carrier’s Suppliers” includes suppliers of goods and services, and includes but is not limited to, caterers, concessionaires, physicians and medical personnel, all shore excursion and/or tour operators, independent contractors, as well as designers, installers, and manufacturers of the Vessel or any component parts or tenders thereof, and all of their respective agents, servants and employees.
G)    The term “Guest” or “Guests” refers to a passenger on the Vessel and includes every person named on the face of the Ticket. Guest may also be referred to as “You”.
H)    The term “Cruise” means the specific cruise covered by this Ticket Contract, as the same may be modified and shall include those periods during which the Guest is embarking or disembarking the Vessel and those periods when the Guest is on land while the Vessel is in port.
I)    The term “Cruise Fare” means the amount paid for the Ticket as further described in Section 5 below.  The Cruise Fare is deemed to be earned when paid and non-refundable unless otherwise expressly stated in the cancellation provisions in this Ticket Contract.
J)    The term "Property" means such belongings, effects, and possessions, including Baggage, which Guest may bring aboard the Vessel and/or which is acquired during the Cruise, irrespective of whether the property is placed in Guest's suite or worn by Guest, or stored in the Vessel's baggage room, holds, or safes at the request of Guest. Property includes, but is not limited to, money, gold, jewelry, watches, precious stones and metals, securities, financial instruments, tickets, works of art, electronics, computers, digital or flash drive computer equipment, cellular telephones, camera/video/audio equipment or supplies, CDs, binoculars, dental hardware, eyewear, hearing aids, medications, medical equipment, wine and/or other valuables.
K)    The term "Baggage" includes but is not limited to, the luggage, bag(s) or suitcase(s) in or by which Guest  transports that Property not worn or carried by Guest on to and off of the Vessel.
L)    The “Travel Protection Program” is an optional travel insurance plan offered by Carrier to United States residents, which is available for purchase from the time of booking up and until final payment.  The Travel Protection Program becomes effective when Carrier receives full payment of the cost of the plan, in addition to any required Cruise Fare deposits or payments due, depending on when the Travel Protection Program is purchased by Guest.
M)    The term “Travel Documents” means a valid passport, all visas and other travel documents required for embarkation and disembarkation and for all ports of call. Travel Documents are the sole responsibility of Guest to obtain and produce. 
N)    The term “Spa” means the area designated as the Ritz-Carlton Spa within the Vessel.
O)    The term “Wellness Program” means the fitness center, fitness programs and offerings, wellness programs and offerings, and includes the Spa, its offerings and services.
P)    “Shore Excursions” and “Shore Experiences” may include purchased shore tours and activities that take place while in port. These terms are used interchangeably and are subject to change or cancellation without prior notice.
Q)     “Sailing Date” means the first day of the Cruise beginning at embarkation.
R)    “Embarkation Day” means the first day of a Cruise, when Guests arrive at the cruise terminal to board the Vessel. 
S)     “Disembarkation Day” is the day when Cruise Guests leave the Ship and end their Cruise.
T)    The term “Specially Ticketed Events” refers to the once-in-a-lifetime events offered by Carrier for an additional price, on a first-come-first-serve basis. The Specially Ticked Events may include purchased tickets/issued tickets to participate in exclusive on board and ashore events. The name of these events may change at Carrier’s discretion with or without notice. 
U)     “Shipping Incident” means a shipwreck, capsizing, collision or stranding of the Vessel, explosion or fire in the Vessel, or a defect in the Vessel, which shall mean any malfunction, failure or non-compliance with applicable safety regulations in respect of any part of the Vessel or its equipment when used for the escape, evacuation, embarkation and disembarkation of Guests, or when used for the propulsion, steering, safe navigation, mooring, anchoring, arriving at or leaving berth or anchorage, or damage control after flooding; or when used for the launching of life saving appliances.
V)      “Master” means the Captain of the Vessel or any person who acts under his/her authority.
W)    The term “Guest Confirmation/Booking Confirmation” refers to the document provided to the Guest as described in Section5, after Carrier has received the deposit. The Guest Confirmation/Booking Confirmation are hereby fully incorporated by reference into this Ticket Contract, which shall be incorporated by reference into this Ticket Contract.
X)    The term “Package Travel Regulations, 2018, As Amended” refers to the Legal Notice 94 of 2018 titled “Package Travel and Linked Travel Arrangements Regulations, 2018” issued under the Malta Travel and Tourism Services Act, Chap. 409 of the Laws of Malta and implementing Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (ED) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC.
Y) “Cabotage” refers to the carriage of passengers within a country by a foreign-based Vessel.  Foreign Vessels  are generally forbidden to carry a country’s nationals within its borders. 

ANY AND ALL TERMS NOT FURTHER DEFINED HEREIN ARE CONTROLLED BY THE TICKET CONTRACT AVAILABLE AT:  _____________________________.

DEPOSIT/PAYMENT INFORMATION

Bookings can be held for three (3) days prior to a deposit being required.  Bookings will be automatically cancelled if the deposit is not timely received.  To reserve your voyage, a 25% deposit of the total cruise fare  is required if booking more than 180 days in advance of the voyage departure date. Final payment is required 120 days prior to the voyage departure date. Reservations made within 180 days of voyage departure date require full payment within three (3) days of the booking date. Reservations must be made at least seven (7) days prior to voyage departure date and will require full payment at the time of booking. Bookings are subject to cancellation if final payment is not made by the required date.
 
If the voyage of your choice is unavailable, you may request to be placed on the waitlist by making a $1000 USD/€1000 EUR or £1000 GBP or $1000 AUD per person deposit. If the waitlist clears, the deposit will be applied toward your scheduled payment requirements. If the waitlist does not clear, your deposit will be refunded to you within fourteen (14) days.
 
In the event that you need to cancel your booking, you or your Travel Professional are required to contact our Reservations Department. If a cancellation request is received more than 150 days prior to the voyage departure date, and a deposit has already been paid on the booking, you will receive a full refund less an administrative fee of €250 EUR or £200 GBP or $250USD or $380AUD per person (the “Administrative Fee”). The Administrative Fee is non-refundable but may be applied to a new booking made within twelve (12) months of the cancellation date (the “Rebooking Date”). The Administrative Fee may only be applied to one (1) new booking. The Administrative Fee will be forfeited if not applied to a new booking on or before the Rebooking Date or if the new booking is subsequently cancelled. 
 
Payments may be made directly by guests using their American Express, Visa, MasterCard credit card or by wire transfer; travel agency checks are also permitted. Once payment has been applied to the booking, the currency cannot be changed.  Third party credit card charges can only be accepted when accompanied by a third-party credit card authorization form.  Refunds will be provided in the original currency and method of payment.
 
Reservations may be transferred to the professional of your choice within thirty (30) days of your original deposit.  We highly recommend speaking to your Travel Professional before requesting a reservations transfer. To fulfill the transfer request, please contact our Reservations department with the contact information of the Travel Professional you wish to transfer your reservation to.  Please note, this service is offered on a one-time basis, and reservations that are made within final payment or paid in full cannot be transferred.
 
NAME CHANGES

Any substitution of booked guests requires CARRIER’s prior written approval and may not always be possible.   A substitution of a booked guest is the cancellation of one guest and the addition of a new guest on a booking. If permitted, guests shall be permitted to change the name of one (1) guest only between 180and 45 of the Sailing Date with only an administrative fee of €250 EUR or £200 GBP  or $250USD or $380AUD applied.  Inside of 45 days of the Sailing Date any substitution of a guest on the booking will be considered a full suite cancellation and applicable cancellation fees will be assessed to the original guests and the new guests will be subject to prevailing Cruise Fare.  

REQUIRED GUEST INFORMATION

Guests will be required to provide additional mandatory information in My Yacht Account after final payment is made. This information is required for all Guests prior to issuance of final documents. It is the responsibility of Guest to ensure the names listed match the names printed in their passports. More information will be provided in subsequent documentation provided by CARRIER for accessing My Yacht Account and entering any required pre-embarkation documentation online or via alternate method. 

TRAVEL DOCUMENTATION

At the time of embarkation, the Guest is responsible for having received all medical inoculations necessary for the cruise and having in their possession the Ticket and Travel Documents. Guest must take all steps (including provision of all necessary Travel Documents) required to enable Guests to embark the Vessel, disembark the Vessel at any port of call and to comply with the laws of the country in which each such port is situated. All Guests, regardless of the itinerary, are required to: (1) provide their passport information at the time of final payment and (2) present a physical copy of their fully valid undamaged passport at embarkation aboard Carrier’s Vessel. Passports must be valid six (6) months from the date of trip completion. The passport must also contain at least four (4) blank pages to allow for immigration stamps. No exceptions will be made. The first and last names on Guest’s booking reservation must match Guest’s passport. Guests lacking the required physical copy of their passport at embarkation aboard Carrier’s Vessel, will be denied boarding, and shall be entitled to no refund or compensation of any kind as a result of such denied boarding. A valid passport is required for every sailing regardless of itinerary. Guests will not be permitted to board the Vessel without a valid passport. 

It is the sole responsibility of the Guest to determine what visas, health certificates or other travel documents may be required for their specific itinerary, to obtain such required travel documents prior to commencing travel, and to present them upon embarkation on board Carrier’s Vessel. Guests lacking the required travel documents will be denied boarding and shall not be entitled to refunds or compensation of any kind as a result of such denied boarding. Carrier Entities shall not in any circumstances whatsoever be liable for the consequence of any insufficiency or irregularity in such documents, the failure of Guest to have the appropriate Travel Documents or the non-compliance by Guest with any such laws, regardless of whether any such documents are produced to Carrier by Guest or that information or advice regarding laws is given by Carrier or Carrier Entities to Guest. If the Guest does not provide the proper documentation required for the countries to be visited during the Cruise, Guest will be denied boarding. Should Guest be denied boarding for not having proper Travel Documents, Carrier shall have no liability to Guest and no refund of the Cruise Fare will be made by Carrier to Guest. 

Proper travel documentation and eligibility to travel is required at the embarkation and throughout the Cruise. In addition to immigration and customs requirements, the U.S. government and others place restrictions on the carriage of Guests whose names appear on government watch lists or who are deemed legally ineligible to travel. It is the Guest’s sole responsibility to ensure his/her legal eligibility to travel and to bring and have available at all times all required travel documents. Guests are advised to check with their travel agent and with the appropriate government authority to determine the necessary documents and travel eligibility requirements for their Cruise. Carrier may cancel the booking of any Guest who is or becomes ineligible to travel for any reason or who is traveling without proper documentation. Under these circumstances the Guest shall not be entitled to a refund or compensation of any kind.

Passports may be retained by Carrier staff at embarkation and withheld for the entire duration of the cruise so they can be presented to the various port authorities. Passports are then made available only when guests require them to go ashore.

Visa Guidance for All Nationalities

There may be a visa requirement for your Cruise particularly if you are visiting countries in the U.S.A, Canada, Asia, Middle East, China, India and/or Australia. Based on your nationality, You may require an entry visa to board your Cruise or enter certain countries your Cruise visits. It is the Guests' responsibility to identify and obtain all the necessary visas before commencing their Cruise. Guests of all nationalities should contact the Embassy (Consular Services) of each country on your Cruise for specific visa requirements, information, forms, and fees for your nationality. We do not accept any responsibility if You cannot travel because You have not complied with any passport, visa, or immigration requirements. You will be denied boarding, without a refund, and/or subject to fines if You do not have the necessary travel documentation.  

Visa Waiver Program

Non-U.S. citizens that are eligible to apply for admission under the Visa Waiver Program must have a valid, unexpired machine-readable passport that includes specified security features (biometric identifiers). In addition, travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization (ESTA).  Electronic System for Travel Authorization is an automated system that determines the eligibility of visitors to travel to the United States under the Visa Waiver Program. ESTA applications may be submitted any time prior to travel. However, it is recommended that guests apply when they begin preparing their travel plans. We suggest that guests visit www.cbp.gov/travel/international-visitors/esta for additional information regarding ESTA.  Guests will need to print and carry their Electronic System for Travel Authorization as it will need to be presented at cruise check-in along with their passport. An ESTA needs to be completed for each family member traveling on the cruise.

ETIAS for Non-EU Citizens: Starting Mid-2025, the European Commission will roll out a U.S. style electronic travel authorization system required for visitors from countries that are currently not part of the E.U. ETIAS stands for the European Travel Information and Authorization System. American citizens can apply for ETIAS online at https://etias.com/. Guests will fill out an application form, requiring a valid passport, the system will check the security credentials and charge a nominal fee (7 Euros if 18-70 years of age) to travelers visiting E.U. member countries for business, tourism, medical or transit purposes. Guests are responsible for covering the cost of the ETIAS. ETIAS is valid for arrival to Europe by air, sea or overland. ETIAS is not a visa and is more accurately referred to as a visa-waiver. It is advised that travelers complete their ETIAS application ninety-six (96) hours prior to their departure date. For more information, and ETIAS application requirements, visit https://etias.com/etias-requirements/. An ETIAS authorization will be valid for three (3) years or until the Guest’s passport used for the application expires, whichever comes first. 

Once enacted, Guests are solely responsible for filling out their own ETIAS application and receiving approval prior to their travel and Cruise. All non-E.U. Guests without an approved ETIAS will be turned away at the border or prior to boarding a plane or vehicle bound for an E.U. country. Guests who are still waiting for a decision on their ETIAS application will not be allowed to enter the E.U. Carrier and Carrier Entities are not liable or responsible in any way for Guests that fail to receive the proper authorizations or approvals or incur difficulties entering the country or traveling to the embarkation port due to their failure to get an approved ETIAS. All costs or delays incurred by the Guest or the Carrier and Carrier Entities due to the Guest’s failure to receive their ETIAS authorization are the sole responsibility of the Guest. ETIAS authorizations are considered Travel Documents under this Ticket Contract. 

NON-TRANSFERABILITY/BINDING EFFECT/GUESTS OBLIGATIONS

The Ticket is valid only for Guest or Guests named on the Ticket for the cruise embarking on the date specified (the “Sailing Date”) and only Guest or Guests named on the Ticket will be allowed to embark on the cruise. The Ticket may not be sold, assigned, or transferred. The Terms and Conditions of this Ticket are binding on, and confer benefits to, Guest, Guest’s spouse, heirs, executors, administrators, personal representatives, dependents and next of kin.  Guest represents and warrants that they are duly authorized by, and on behalf of, all Guests (including accompanying minors) named on the Ticket to agree to all of the terms and conditions of the Contract and to bind all such Guests to such terms and conditions.

Guests must comply with all pre-embarkation, on board and shore excursion rules and policies including, but not limited to, all environmental and public health policies and procedures, and as well as CARRIER’s COVID-19 protocols.

In addition to any Guest obligations set forth in this Ticket, Guests are required to complete a “Guest Information Form” prior to the Sailing Date. Guests may not be permitted to board the Vessel or embark on the cruise or may be asked to disembark after boarding if complete information has not been provided. CARRIER shall have no liability for any refund, payment, compensation, or credit of any kind if a Guest is disembarked or denied boarding due to an incomplete Guest Information Form.  Included in the Guest Information Form is a request for contact information of family members or others in the event of an emergency as CARRIER must be able to reach each passenger’s emergency contact at any time of day.  Neither CARRIER ENTITIES NOR THE CARRIER ENTITIES’ AFFILIATES, shall be liable for any damages, losses, costs, expenses, or other claims, including without limitation claims for emotional distress, in the event CARRIER is unable to reach an emergency contact for any reason, including the Passenger’s failure to provide accurate contact information throughout the cruise. 

CRUISE FARE

Cruise Fare includes suite accommodations, on board meals and entertainment, non-alcoholic beverages, wines, and liquors selected by Carrier, standard Wi-Fi, and on board gratuities. Cruise Fare does not include air fare, transfers, hotel accommodations, enhanced Wi-Fi, meals in specialty restaurants, baggage handling and storage charges, credit card fees, surcharges*, fees or charges imposed by governmental or quasi-governmental authorities, shore excursions, sightseeing, on board or on shore purchases, or meals ashore, private reserve list purchases, caviar, visa fees, laundry or dry cleaning, applicable corkage fees or any item or service whatsoever of a personal nature, such as boutique purchases, medical charges incurred on board or ashore in connection with medical treatment, medical conditions, or medical disembarkation, spa services, salon services, for all of which separate charges may be imposed.

*Under normal conditions the cruise fare is guaranteed at the time of booking. However, the fare paid is determined far in advance of the initial departure based on then-existing projections of fuel and other costs. Surcharges may be imposed in the event of any significant change in costs beyond Carrier’s control, including but not limited, increases in the price of fuel, currency fluctuations, increases in government taxes or levies or increased security costs. Carrier has the right to refuse to transport Guests unless the additional surcharge is paid in advance of initial departure. 

**Except for Wine and Champagne, Guests are prohibited from bringing alcohol on board our Vessels. If you purchase any alcohol at one of our ports-of-call or in our onboard shops, we will safely store your purchase(s) and either on the final night of the voyage or the morning of debarkation it will be available for pick up in a designated area. Guests may bring bottles of wine and champagne on board. 

SINGLE AND THIRD GUESTS

The supplement for single occupancy in all suite categories is 200% unless otherwise specified.
 
Third guest occupancy is available on a limited basis in all suite categories. Third guests in Terrace suites must be under 15 years of age and will be provided with a roll-a-way bed upon request; subject to availability. 
 
Fourth guest occupancy is available on a limited basis in Owner, View, Loft, Grand and Signature suites.
 
For third or fourth berths in a suite, the fare will be determined based on the age at time of sailing as follows:

• 15 years of age and older is 100% of the first and second berth (excludes Terrace suites);
• three (3) to 14 years of age is 50% of the first and second berth; and
• six (6) months to two (2) years of age is 25% of the first and second berth. 

 
CANCELLATIONS BY GUESTS

Guest is not entitled to any refund, payment, compensation of any kind or credit for cancellation except as provided in this section or as otherwise provided by law. Cancellation penalties will apply when the entire Cruise booking is cancelled and applies to all travel products and /or services purchased, including Cruise, airfare, and land arrangements. Cancellation charges are imposed regardless of resale of the Cruise, hotel, or air components. 

Guest hereby agrees that losses sustained by Carrier in the event of a cancellation would be very difficult or impossible to quantify, and that the fees set forth below represent a fair and reasonable assessment as liquidated damages.  Cancellations may be made by telephone or in writing. Requests by Guest to change to their Sailing Date will be treated as a cancellation. For cancellations, any amounts paid by Guest less applicable cancellation fees will be refunded as set forth herein. No refunds will be made in the event of cancellation or curtailment by Guest after the Sailing Date. All refunds will be made to the individual or entity who made the payments being refunded.  Refunds will be made in the same form of payment in which payment was originally received. Carrier Entities are not responsible to Guest for the receipt of monies refunded by Carrier directly to travel professionals. All Tickets and any airline tickets issued by Carrier must be returned by Guest before refunds will be processed. Carrier Entities will not be responsible in the event that travel professionals charge an agency cancellation fee. Carrier reserves the right to restrict changes to a booking once a deposit has been received. All requested changes are at Carrier’s sole discretion and subject to availability.

CRUISE CANCELLATIONS:

Cruise cancellation requests received within 365 days of the Sailing Date will be subject to the following cancellation fees:
365 to 181 prior to Sailing Date    a cancellation fee equal to 10% of the Cruise Fare broken-down as set forth below: 5% Non-Refundable , 5% Future Cruise Credit (valid for 12 months)
180 to 121 days prior to Sailing Date        a cancellation fee equal to 25% of the Cruise Fare
120 to 61 days prior to Sailing Date            a cancellation fee equal to 50% of the Cruise Fare
60 or less prior to Sailing Date    a cancellation fee equal to 100% of the Cruise Fare

If a cancellation request is received more than 365 days prior to the Sailing Date, and a deposit has already been paid on the booking, Guest will receive a full refund of the Cruise Fare less an administrative fee of €250 EUR or £200 GBP or $250 USD or $380 AUD  (or equivalents at time of purchase) per person (the “Administrative Fee”). The Administrative Fee is non-refundable but may be applied towards a new booking made within twelve (12) months of the cancellation date. The Administrative Fee may only be applied to one (1) new booking.  The Administrative Fee will be forfeited if not applied to a new booking within twelve (12) months of the cancellation date or if the new booking is subsequently cancelled. All refunds will be made to the individual or entity who made the payments being refunded.  Refunds will be made in the same form of payment in which payment was originally received. Guest requested downgrades of suite categories will be treated as a cancellation subject to the cancellation fees as set forth above and at Carrier’s discretion and based on availability. For example, if Guest originally booked a Signature suite for $18,200USD or  €16,600EUR or £14,600 GBP or  $27,576 AUD (or the current equivalents) but then requested a downgrade to a Terrace suite priced at $11,800USD or €10,800EUR or £9,600 GBP or  $17,879 AUD  within ninety (90) days of the Sailing Date, the cancellation fee is 50% of the total Cruise Fare of $9,100 USD or €8,300 EUR or £7,300 GBP or $13,788 AUD is applied. The remaining balance will then need to be paid. 

Changes to a booking after the deposit and/or full payment has been received, and prior to the issuance of travel documents, may also result in an assessment of administrative fees and service charges which are beyond the control of Carrier. Administrative fees and service charges may vary based on the type of change made to Guest’s cruise and/or tour package, itinerary, hotel, land, or air arrangements.  Guest will be responsible for any additional costs which are incurred as a result of requested changes.  Any changes to a reservation that result in imposition of airline or other cancellation fees are the responsibility of Guest. No refund, payment, compensation, or credit of any kind will be made for lost tickets, unused or partially used portions of the cruise, air, or land programs, including Shore Experiences, except as specifically outlined in this Contract or other applicable terms and conditions.

For the most current Special Offers, please go to: https://www.ritzcarltonyachtcollection.com/specialoffers.

AIR CANCELLATIONS:

Once issued, air tickets are subject to all applicable airline charges and fees for changes.  Any change made within sixty (60) days of the Sailing Date will be subject to a non-refundable, non-transferable air administrative fee of €150 EUR or £100 GBP or $150USD or €230 AUD per person (the “Air Administrative Fee”).  

PRE- & POST-HOTEL PROGRAMS CANCELLATIONS:

For hotel bookings made via Marriott STARS, please see Marriott’s terms and conditions. Pre- & Post-Hotel Programs cancellation requests received within 120 days of the Sailing Date will be subject to the following cancellation fees: 

120 to 91 days prior to Sailing Date    25% cancellation fee equal to 25% of the total hotel cost
90 to 61 days prior to Sailing Date    50% cancellation fee equal to 50% of the total hotel cost
60 days or less prior to Sailing Date    100% cancellation fee equal to 100% of the total hotel cost

If a hotel cancellation request is received more than 120 days prior to the Sailing Date and a deposit has already been paid on the booking Guest will receive a full refund.

PRE- & POST-TRANSFERS CANCELLATIONS:

Pre- & Post-Transfers cancellation requests received within fifteen (15) days of the Sailing Date will be subject to the following cancellation fees: 

14 to 7 days prior to Sailing Date    50% cancellation fee equal to 50% of the total transfer cost
6 days or less prior to Sailing Date    100% cancellation fee equal to 100% of the total transfer cost

If a transfer cancellation request is received more than fourteen (14) days prior to the Sailing Date and a deposit has already been paid on the booking Guest will receive a full refund.

SHORE EXCURSIONS/EXPERIENCES CANCELLATIONS:

Depending on the category of the Excursion, a different Cancellation Fee will apply:

FOR SELECT GROUP EXCURSIONS:

Unless otherwise noted within the cancellation terms provided at the time of booking within Guest’s on-line portal, My Yacht Account, cancellation requests must be received at least 48 hours prior to the scheduled tour departure to avoid cancellation fees.

FOR PRE-DESIGNED PRIVATE EXCURSIONS:

This excursion requires full payment upon booking. Cancellation requests will result in a 100% cancellation fee.

FOR CUSTOM PRIVATE EXCURSIONS:

All Custom Private Excursions are payable upon booking and shall be subject to a 100% cancellation fee regardless of suite category and/or opportunity of cancelation.

Be aware that all guests wishing to create custom excursions through Carrier’s Custom Private Excursions are subject to a non-refundable, non-transferable administrative fee of USD/GBP/EUR/AUD $/£/€/$200 per person (the “Custom Excursion Administrative Fee”) for each custom excursion created. The Custom Excursion Administrative Fee will be credited toward the price of the excursion(s) booked through the Custom Private Excursion. Certain Suite Categories will not be subject to this fee (See schedule below for reference):

SUITE CATEGORY    CUSTOM PRIVATE EXCURSION ADMINISTRATIVE FEE
EVRIMA     
Terrace    USD/GBP/EUR/AUD $/£/€/$200 per person 
Signature    USD/GBP/EUR/AUD $/£/€/$200 per person 
Grand    USD/GBP/EUR/AUD $/£/€/$200 per person 
Loft    USD/GBP/EUR/AUD $/£/€/$200 per person 
Owners     No Custom Excursion Fee
Views    No Custom Excursion Fee
ILMA     
Terrace    USD/GBP/EUR/AUD $/£/€/$200 per person 
Signature    USD/GBP/EUR/AUD $/£/€/$200 per person 
Grand    USD/GBP/EUR/AUD $/£/€/$200 per person 
Ilma    USD/GBP/EUR/AUD $/£/€/$200 per person 
Views    USD/GBP/EUR/AUD $/£/€/$200 per person 
Owners    No Custom Excursion Fee
Concierge    No Custom Excursion Fee
LUMINARA    
Terrace    USD/GBP/EUR/AUD $/£/€/$200 per person 
Signature    USD/GBP/EUR/AUD $/£/€/$200 per person 
Grand    USD/GBP/EUR/AUD $/£/€/$200 per person 
Luminara    USD/GBP/EUR/AUD $/£/€/$200 per person 
Residential    USD/GBP/EUR/AUD $/£/€/$200 per person 
Views    USD/GBP/EUR/AUD $/£/€/$200 per person 
Concierge    No Custom Excursion Fee
Owners    No Custom Excursion Fee

SPECIALLY TICKED EVENTS

The name of these events may change at any time with or without notice. The booking of any of Carrier’s Specially Ticked Events requires full payment at the time of reservation. Guests may cancel their booking for the Specially Ticketed Events up to sixty (60) days prior to the Sailing and receive a full refund. Cancellation requests after this time frame will result in a 100% cancellation fee. Bookings made after embarkation while on board the Sailing for Specially Ticketed Events occurring during the Sailing are non-refundable.

THE RITZ-CARLTON SPA SERVICES CANCELLATIONS:

Unless otherwise noted within the cancellation terms provided at the time of booking a specific spa service, Spa service cancellation requests must be received at least twenty-four (24) hours to the scheduled service.  A 100% cancellation fee will be applied if canceled within twenty-four (24) hours of the scheduled appointment.

TRAVEL PROTECTION:

Carrier strongly recommends that Guest(s) obtain their own insurance and/or travel protection against loss or damage to baggage and personal effects, trip cancellation and emergency evacuations, accidental death or injury, and illness and medical expenses sustained or incurred in connection with the Cruise.

United States Residents: United States residents may purchase travel protection (insurance) (“Travel Protection Program”). Learn more at https://www.ritzcarltonyachtcollection.com/insurance.

EU Citizens: European Member State: On International Cruises which neither embark, disembark nor call at any U.S. Port and where the Guest commences the Cruise by embarking or disembarking at the end of the Cruise in a port of a European Member State, Carrier provides full financial protection for all cruises sold to Guests. This financial protection provides financial security for all of the services included with your Cruise booking. It ensures that you are refunded for any part of the Cruise not provided and repatriated in the unlikely event of Carrier’s insolvency. Unless you booked additional travel services with Carrier when you booked your Cruise, the insolvency protection will be limited to the items listed in Section 5, Cruise Fare. However, if at the time of booking your Cruise, you requested additional travel services to be included, these will also be financially protected. Carrier’s financial protection is provided through Malta’s Insolvency Fund Managing Board.

Medical Insurance: Guest acknowledges that their own health insurance will not cover or be applicable to any medical services received on board and that such charges may not be eligible for reimbursement from Guest’s own insurance. Carrier strongly encourages all Guests to obtain travel insurance prior to the Cruise that can help offset such medical expenses.

Cruise Coverage: Some counties included in our itineraries have a mandatory requirement that Guests hold international travel insurance that has cruise coverage. If this applies to your itinerary, you must bring printed or digital proof of your travel insurance policy when you check-in for your cruise or You will be denied boarding. You are responsible for all travel insurance requirements for your cruise. 

AIR, HOTEL AND TRANSFERS:

All arrangements made for or by Guest for transportation (other than on the Vessel) before, during or after the Cruise of any kind whatsoever, as well as air arrangements, shore excursions, tours, hotels, restaurants, attractions and other similar activities or services, including all related conveyances, products, or facilities, are made solely for Guest’s convenience. 

AIR

Carrier’s air program is offered as a convenience for guests from select gateways.  Carrier is merely facilitating the air arrangements on the Guest’s behalf. Carrier does not operate, control, or supervise any airline and will not be held responsible for any airline failing to meet schedules, whether or not air tickets were issued by Carrier. Air arrangements are made at Carrier’s sole discretion and are limited to airline scheduling and the availability of negotiated airfares with various air carriers. Carrier’s responsibility does not extend beyond the Vessel.

The identity of the air carriers, which may include the air carrier’s code-share partner, will be assigned, and disclosed when flights are confirmed. Name changes are not permitted after initial confirmation.  Payment of additional costs incurred for changing a name on an airline reservation will be the sole responsibility of Guest. Air ticket pricing is not guaranteed until the air tickets are issued.   Airline tickets will not be released until required information, details including but not limited to, passport number, expiration date, gender, date of birth, nationality, and Guest’s name as it appears on their passport, and payment for the air tickets has been received.  Air ticket pricing does not include fees for baggage, seat assignments or meals. Once air tickets are issued, they are subject to all applicable airline charges and fees for changes and cancellations.  Discrepancies brought to Carrier’s attention after ticket issuance will result in full forfeiture of the original airfare paid and Guest(s) will be required to pay applicable penalties prior to issuing replacement ticket(s).

Some sailings may require a pre or post hotel stay.  Costs associated with overnight stays are at Guest’s expense. Guests are at all times responsible for additional costs incurred when purchasing additional hotel nights, early check-in, late check-out, room upgrades, meals, additional ground transportation, etc. 

HOTELS

Carrier offers guests the ability to purchase and reserve accommodations, when possible, at Ritz-Carlton Hotels, Marriott Luxury and Premium brands or at other deluxe hotels unless otherwise noted. Hotel nights purchased through Carrier include room accommodation, and applicable taxes and fees.  Amenities include daily breakfast in a restaurant but are subject to availability of the applicable hotel program.  
All rates listed for the hotel stays are per guest and are subject to change until payment is received in full by Carrier. Carrier reserves the right to substitute hotel selection.  Any incidental or extra charges incurred by Guest at a Hotel are the responsibility of Guest. Carrier’s responsibility does not extend beyond the Vessel.

TRANSFERS

For an additional fee and based on availability, group and private transfers can be arranged as early as 300 days prior to sailing or on board the Yacht. Transfers between the airport and the pier, or between the pier and the hotel are available on embarkation and debarkation days for an additional fee. Carrier’s responsibility does not extend beyond the Vessel.

TRAVEL SANCTIONS AND REGULATIONS:

Guest, including all Guests named on the reservation(s), agree to comply with Carrier’s policies concerning any and all applicable United States Department of the Treasury through the Office of Foreign Assets Control and EU Sanctions regulations.  Guest agrees that to the extent Guest violates such policies or is subject to OFAC sanctions, Guest will be refused passage, and Guest, along with any other Guests included in Guest’s reservation(s), will not be entitled to a refund of any amounts paid to Carrier. Please note that Carrier reserves the right to cancel your booking and refuse boarding if there are any changes to the laws and regulations or other circumstances such that completing the booking would cause Carrier to be in noncompliance with applicable laws and regulations.

MARRIOT BONVOY™
See https://www.ritzcarltonyachtcollection.com/loyalty-terms-conditions for the terms and conditions governing CARRIER’s participation in the Marriott Group’s loyalty program known as Marriott Bonvoy. 

TICKET CONTRACT CONTROLS YOUR BOOKING

YOUR BOOKING AND SUBSEQUENT SAILING ON CARRIER’S VESSEL IS CONTROLLED BY THE TICKET CONTRACT AVAILABLE AT: _____________________________.

IN THE EVENT OF CONFLICT BETWEEN THE TERMS AND CONDITIONS CONTAINED IN THE TICKET CONTRACT, THE BOOKING TERMS AND CONDITIONS, THE TERMS OF ANY CARRIER ADVERTISEMENT OR OFFER, AND THE ORAL OR WRITTEN REPRESENTATIONS OF ANY CARRIER REPRESENTATIVE OR CARRIER ENTITY THE TERMS AND CONDITIONS CONTAINED IN THE TICKET CONTRACT SHALL CONTROL.

ADDITIONAL INFORMATION:
 
Insolvency Fund Managing Board
c/o Building SCM01
SmartCity Malta
Ricasoli, SCM1007
Kalkara - MALTA
Tel. No: +356 2291 5000
Email Address: info.insolvencyfund@visitmalta.com                                                                     
 
Alternative Dispute Resolution Complaint and Conciliation
Directorate Online Form: https://mccaa.org.mt/home/complaint  
Email: fair.trading@mccaa.org.mt
Tel. No: +356 8007 4400 / +356 2395 2000